₹10000
₹80000
A CRM with a support & ticket system makes several business processes more efficient and improves the overall customer experience.
A CRM support & ticket system is a help desk ticketing tool with a builtin CRM integration that brings more context to customer support. It works by establishing two-way sync between a CRM and a help desk. A CRM-based help desk system brings customer context into support tickets and adds ticket information into leads in CRM. This way, a CRM ticketing system helps support agents prioritize tickets better and sales executives follow up on leads promptly.
| Context should never be the missing piece | Customer service is only done right when your customers don’t have to repeat themselves or give you information that you should already have. When you have a CRM and a help desk tool working together as one unit, you have the customer data from CRM available within the ticketing screen. That means your agents have all the context they need to kickstart problem-solving. |
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| Customer service: The quicker, the better | Response and resolution rates are the most difficult metrics to control in customer service. A CRM ticketing system brings customer details inside each ticket, so agents don’t have to redirect the customer tickets or wait on additional data from the teams or the customer. It improves response and resolution rates tremendously. |
| Customer experience is the ultimate goal | Customer loyalty is gained through multiple instances of meaningful customer interactions. You retain customers and repeat sales when you focus on each customer and give them your time every time. A CRM ticket management system ensures transparency between teams and always notifies the right person to help with a prospect or customer request. |
| Do more with less, by using the right tech | Support agents can identify cross-sell opportunities and notify the sales team. The sales team can tag support agents to help with a lead’s technical question. This only scratches the surface of how a CRM ticketing system can improve your business. |
