Queue management software digitally handles a business’ or organization's queue of customers or visitors. Queue management solutions replace the analog “take-a-ticket" system by allowing visitors to enter a queue from a digital kiosk, a mobile device, and/or online from home. Queue management tools also provide more information to customer service agents and clerks since visitors can list their personal information and the reason for their visit. Many queue management solutions will offer features like predictive analytics and automated customer flow based on customer information, allowing queues to be handled more quickly and efficiently